IWG’s innovation, drive and passion mean we are a company that is always growing and adapting to what the world needs. We are a place for people who don’t want to stay in their comfort zone; for people who push forward and who give 150% to make things happen.
For 30 years, IWG have redefined how people and businesses work and the ambition never stops. We innovate, we adapt and we push harder to deliver cutting-edge solutions. We’re always thinking ahead, determined to succeed, and it is those qualities we look for in those we hire.
As you would expect from a global market leader, IWG is a fast-paced environment and no two days are the same. It suits people who are hungry to learn and advance their careers. If you’re ambitious to achieve, then you will.
The below image highlights the values our teams demonstrate and in return for what you can bring to us, what we will offer you:
International opportunities for development, global exposure
Encourage development, continuous improvement, don't stand still
Taking the initiative, not waiting for others to act to bring on positive results
Ability to adjust your approach in response to change
Ever changing and evolving, constant challenge
A structured, comprehensive induction & ongoing training to help you settle into your new role
Lots of variety and challenge - no two days are the same
A competitive total compensation package to reward your hard work
Dynamic working environments, with committed teams
A truly global business with opportunities for progression
Standard business hours (Monday to Friday)
Continued development and professional development
Making your ambition a reality
A career with us is as inspiring as it is challenging. Our Training & Development teams are committed to making sure you can thrive in your role, providing you with all the support, encouragement and development you need.
As a service-based business the strength and capabilities of our increasingly geographically diverse team are critical to achieving our strategic objectives.
We will support you to be your best, unlocking your full potential and continuing to develop both professionally and personally. But that doesn’t mean you’ll be stuck in a classroom. We’re committed to supporting you and that could be in-person, on-the-job, online, 1:1 coaching, self development, through professional qualifications or through e-learning. Our online Academy (Global Learning and Development platform), supports and delivers all our training and development activities. It provides 24/7 access to development tools, wherever you are and whenever you want to access it.
With over 3,400 online courses, webinars, videos and articles, our team members accessed the Academy more than 87,000 times during 2020.
Global Procurement looks after the strategic interaction with our supply base globally…
What we do in procurement is to make sure that we make the best supplier choices, and pay a reasonable price for the goods and services we buy… but, it’s not only the selection of our suppliers…. We’re also involved in making sure that we get the service and quality we expect, that suppliers and landlords are meeting their contractual obligations and that they bill us correctly. We also think about what risks might happen to our supply base and how we can make sure that we can survive unexpected events.
Think of us as the gateway to the outside world…. We make decisions about where and how we spend our valuable resources and how we can deliver ever greater value to the “Bottom Line” but at the same time, looking out for risks that might get in the way of our success.
We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider.
Our centre teams make sure that everything runs like clockwork, we create a vibrant space for our customers while providing the very best service to enable them to ensure their own growth and success as a business. We are the leaders in the flexible workspace market and strive to ensure that all customers have a great day at work.
The IWG Account Helpdesk is responsible for ensuring our Customers have help on hand to resolve any Account, Billing or Payment queries. Through telephone, email and online portal queries, the Account Helpdesk supports our Customers with on-the-spot resolution. Handling queries ranging from invoice copy requests, to account reconciliations the Account Helpdesk’s role is crucial in keeping our Customers supported throughout their journey with IWG. The Account Helpdesk supports all of the IWG brands globally which means we need people who can think on their feet to provide first time resolution to our Customers, answer multiple queries daily and uphold exemplary Customer satisfaction.
The Account Helpdesk team are a dynamic group of employees, always on hand to assist both Customers and Colleagues with any challenges that they may face. Being a part of an international team means you get to work with people from all over the world, both within the Account Helpdesk and across our global network of business centres.
We believe that in order for our Customers to have a great day at work, our team should too – that’s why we’ve created a fast-paced, dynamic and engaging department that celebrates each of our Agents and support them to grow within the business.
Our Sales team is made of passionate and customer driven people.
Our mission is to help millions of companies of all sizes, all across the globe, to adapt to the changing workstyle needs.
Our objectives are to ensure everyone of our customers has a great day at work supporting their business with our range of products and solutions to fit their ever evolving needs.
We are the experts in hybrid coworking and flexible working practices and promote IWG brand awareness via networking and events.
We help increase the number of customers focusing on reactive/proactive sales, enterprise and partnering with commercial brokers.
We're growing the world’s leading flexible workspace provider through a strong network of franchise partners. To enable their success, we're focused on solving the toughest problems, building a best in class support structure, and guiding our partners to add value every day to their centres and customers lives.
The franchise department sits at the intersection of every function in the organisation. Responsible for ensuring that our franchise partners are successful, our scope spans from setting strategic direction for growth of the business unit, identifying improvement opportunities in our systems and processes, and collaborating to develop companywide solutions, to working with our franchise partners on a daily basis to help solve their major issues and take advantage of growth opportunities.
We leverage our strategic mindset, leadership and interpersonal skills, and our business acumen and industry knowledge to drive results for our franchise partners each day. An exciting place to work where no two days are the same, innovation, partnership and problem solving are critical to enable to enable the success of our franchise partners.
We’re responsible for bringing IWG’s products and services to market, growing our brand awareness across the globe. We are at the heart of the business and ensure that IWG’s voice is heard, we develop brand materials, tell compelling stories, and tackle complex business issues.
Our IWG Direct team are responsible for growing our Customer base, from generating new leads, to reacting to inbound queries, the IWGD team are the front line for our Customers who want to know more about what we can offer and are looking for a workspace solution for their business.
From providing basic product information to setting up tours, the IWGD team are always there for our prospective Customers, letting them know what solutions we can provide them to make sure that they have a great day at work – everyday. Customer satisfaction is key, alongside matching workspace solutions to our Customer’s needs, the IWGD team also keep our Customers happy by providing them with a world class service.
The IWGD team are a dynamic group of employees, always on hand to assist prospective & existing Customers with finding workspace solutions that match their business needs. Being a part of an international team means you get to work with people from all over the world, both within IWGD and across our global network of business centres.
We believe that in order for our Customers to have a great day at work, our team should too – that’s why we’ve created a fast-paced, dynamic and engaging department that celebrates each of our team members and support them to grow within the business.
We are building the world’s leading network of flexible workspaces, in towns and cities across the globe. Technology and evolving hybrid working practices underpin our plans to grow the network outside of just business districts and into high streets, suburbs, transport hubs and other areas of commercial activity. We use different brands to offer our customers choice and our unique operating platform enables property owners to quickly access this fast growing area.
Our Team Members are the heartbeat of our business. We enable them to be their best by ensuring that we bring fabulous diverse talent into the business, grow and develop our talent pool, and make sure that our team members are paid timely, treated fairly, have fantastic benefits offerings and have resources available whenever they encounter life’s precious and challenging moments.
For insight and an honest account of working life at IWG; what makes this business exciting, what to expect, what not to expect and anything in between, please follow this link to our podcast series titled Behind the ambition.
This series of podcasts aim to provide an authentic insight into our passionate, ambitious and motivated teams from around the world, sharing insight into backgrounds, diverse career journeys and their individual contribution to the business.
Each instalment of the Behind the Ambition series will feature a brief interview or discussion with colleagues from a range of our business functions.