Virtual Receptionist Team Leader
As a Team Leader you are responsible for a team of Virtual Receptionists, you will be expected to support and coach the team towards providing a grade A service to our vast client base.
These clients could have physical office space or contracted service at one of our IWG locations. Many businesses do not need a “dedicated” front desk resource. However, when the phone rings into their business, they need an articulate, professional, warm personality to route their calls. Ultimately, the actions and service provided by the Virtual Receptionist are the catalyst to a great customer interaction on behalf of our clients. We in this instance are a remote extension to their business, and a cost-effective way for them to manage their overhead.
Required Skills, Experience & Qualifications