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Virtual Receptionist (21554)

  • Location City:
    Leeds
  • Country:
    United Kingdom
  • Location Type:
    Remote
  • Contract Type:
    Permanent
  • Employee Type:
    Full Time
Brand:
  • IWG

IWG

Virtual Receptionist

As a Virtual Receptionist you will be responsible for delivering an exceptional telephone answering service for existing IWG Virtual Office clients in the UK.

Virtual Office (VO) is a great value alternative to having a full time office. The VO provides a business with a prestigious address and a telephone number always answered in the client’s company name and handled to their exact instructions. 

As a Virtual Receptionist you will be a key point of contact for these clients always handling their calls to the highest standard of customer service.

Reports to: VO Team Manager

Key Responsibilities

This job is telephone based and the key job responsibilities will be to:

  • Act as a virtual receptionist for Virtual Office (VO) customers.
  • Answer incoming calls professionally within 3 rings.
  • Forward calls and message as per VO customers instruction.
  • Maintaining a high level of customer service standards to internal and external customers.
  • Build rapport with IWG centre teams and VO customers.
  • Ensure customer complaints escalation process is adhered to.
  • Deal with all customer administration amendments.
  • Meet performance targets for calls as defined by the business.

Key Criteria

Essential:

  • Previous experience of working within a contact centre
  • Professional communication skills and telephone manner
  • Experience of working to targets dealing with high volume of calls
  • Professional written skills with experience of responding in writing to customer requests

Desirable:

  • Previous experience of providing an inbound call answering service.
  • Intermediate working knowledge of Microsoft Office including Outlook, Word and Excel

 
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Location
Leeds
Leeds, United Kingdom
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