Dynamics 365 CE - Technical Lead

About IWG

We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.

Join us at www.iwgplc.com

Technology in IWG

We’re focused on delivering seamless digital propositions which allow our customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

The Role

The Dynamics CE Delivery Team is responsible for the successful delivery of strategic projects to enhance and expand the use of Dynamics 365 CE globally.  In addition, we manage a ‘Business as Usual’ stream of work that supports our users with production issues and delivers regular releases for incremental change. There are multiple teams who work on different D365 CE projects in parallel.

We require an experienced Technical Team Lead with an IT development background in Dynamics 365 CE and the Power Platform. This role will lead the IWG Dynamics 365 CE developers, and forms part of a broader Delivery Team that includes Architects, Functional Consultants, Business Analysts, Project Managers, Testers, Release Manager and DevOps.

What you’ll need to succeed

You’ll ideally have come from a Dynamics 365 CE / Power Platform background and moved into a lead role, or senior role, in recent years. You’ll have proven experience working in and leading a mixed development team that could be in-house, near-shore or off-shore. You’ll have worked in a ‘high traffic’ environment such as e-commerce or alternatively within a consultancy.  You should be comfortable operating autonomously and assuming a role with wide responsibility, as well as be naturally creative in your approach to problem-solving.

You’ll have demonstrable experience in being the interface between the technical delivery team and other stakeholders such as Architects, Functional Consultants, Business Analysts and Project Managers. You will also have experience in the introduction and delivery of an Application LifeCycle Management process, and are comfortable with delivery and deployment of multiple pipelines working in parallel.

Responsibilities:

• Provide technical expertise, direction, and leadership to the technical team.
• Day-to-day management of the technical teams, working closely with the Project Managers to provide information around scheduling, risks, issues, changes, etc.
• Lead team in the building of D365 and Power Platform solutions that meet requirements and fulfil the acceptance criteria.
• Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work.
• Mentor and coach D365 and Power Platform developers and inform management if there are concerns with resource capabilities.
• Participates in daily stand-ups to raise blockers and report on progress.
• Ensure all components of the technical architecture are properly integrated and implemented.
• Implement D365 and Power Platform Solutions and Customisations
• Ensure testing or production defects are resolved in a cost effective, efficient, and timely manner.
• Work with senior members of the CE Delivery Team on developing and implementing operational improvements within the team
• Work closely with the teams to ensure they are correctly using the ALM process for promoting code to the appropriate environments and monitor the promotion of such code
• Manage the technical deployment of both planned and ‘hotfix’ releases to ensure that they that follow the IWG SDLC & ALM process
• Review and configure the IWG DevOps pipelines
• Participate in all product design sessions with Application Architect and Integration Lead to ensure compliance with the IWG enterprise architecture and IT strategy.
• Manage technical team capacity across project roadmap and high priority items when they come in.

Qualifications/Skills /Experience:

• Extensive experience with building solutions (including plugins, workflows, and configuration) on Microsoft Dynamics 365 CE and the MS Power Platform
• Demonstrable experience architecting/designing large-scale Dynamics 365 CE and Power Platform projects
• Proven experience functioning as a Technical Team Leader on a Dynamics 365 team including assigning tasks, performing code reviews, mentoring, etc.
• Understanding of the MS Dynamics 365 and Power Platform application life cycle management process
• Functional and Technical expertise in Dynamics 365 and Power Platform configuration, web service programming, development, and Application Integration capabilities
• Demonstrable experience with DevOps and D365 CE ALM processes. Must have experience with the latest versions of Dynamics 365 CE and related Power Platform Applications
• Collaborative, team player, excellent communication skills