Technical Delivery Manager - Microservices Platform

About IWG

We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.

Technology in IWG

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

https://www.iwgplc.com/

The role

As a Technical Delivery Manager for IWG Microservices Platform you will

• Be responsible for the delivery of the development, project leadership, quality, and timely delivery of the microservices platform.
• Identify key business objectives and provide solution recommendations.
• Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets.
• Coordinate resources, prepare project teams for kick-off and ensure effective completion of project milestones, control project scope and mitigate risks.
• Ensure project consultants are delivering to configuration, development, and methodology standards which you will help define.
• Ensure delivery processes are efficient and cost effective.
• Own and manage the microservice platform part of the IWG product offering
• Build, manage and lead the core technical delivery team.

Role and responsibilities  

• Managing, coordinating, and ensuring collaboration on technology development within a team and across needed teams as needed
• Coordinating with stakeholders on collaboration and responsibilities including involvement frequency
• Interacting with stakeholders to assure the right work is being done at the right time to achieve the business value objective; this includes: prioritization, sequencing, decomposition, addressing impediments and cross-impacts
• Assuring work is ready to be pulled by the team with the available capacity of the team.
• Managing iterative system evolution within technology boundaries
• Identifying risks, issues, dependencies for the product
• Matching skills and resources required to produce the product
• Tracking and providing status of the product (except for status on value realization)
• Implementing and maintaining application area artifacts that support needs such as scheduling, risk, roles, resource estimation, procurement, communication, change management, and issue management
• Coordinating application area activities, setting priorities, resolving organizational impediments, monitoring and reporting
• Provide guidance and maintain alignment with IT policies and standards
• Ensuring that environments and teams are adequately scoped, planned and established
• Understanding the limitations that are due to technology and what we are going to do about those limitations, and what the inherent risks are
• Supporting and guiding the team(s) in continually (incrementally) improving their standards, while they deliver.
• Understanding the technical boundaries between internal and external components that are present
• Removing tactical impediments and driving the resolution of issues while ensuring continued focus on the product, within teams and across teams

Qualifications /Skills / Experience

• You have a Bachelor’s degree in Computer Science or equivalent, a Master's degree in information management or equivalent degree and/or experience.
• You have at least 7 years of successful experience working in a delivery/program manager role delivering IT solutions.
• 10+ years professional IT experience in an international organization.
• Proven experience in a transition from a monolithic to a microservices architecture.
• Expert in .NET and the Azure stack.
• Strong understanding of SDLC and Architecture.
• Extensive background in development and delivering complex projects throughout the lifecycle.
• Experience in delivering APIs and Front-ends as products.
• Project planning and progress monitoring, including budget control and milestone control.
• Creative problem solver, able to build contingency plans and handle stressful situation with professionalism.
• Provide leadership and direction to the delivery teams. Handle operational issues related to delivery.
• Become the Single point of contact for delivery and act as an advocate between the product delivery and the internal and external customers.
• Strong negotiation and presentation skills.