Small Claims Specialist – Debt Collection.

About Regus

Welcome to a very different organization. At Regus we're leading a business revolution. It's our entrepreneurial, customer-focused people who are making business happen. They're behind our fantastic success and our incredible growth. And they're driving us forward as we define the future of work. Regus is an exciting, fast-growing company. This means we offer countless challenges and opportunities for energetic, switched-on and ambitious people to build rewarding and successful careers.

About the role

We are looking for an experienced Legal Collections Specialist to play a key role in our global collection strategy. As a Small Claims Specialist, you will take responsibility for filing small claims actions in the United States and Canada. In this role you will work closely together with the Global Head of Payments & Collections, Director of In-House Collections, Country Managers, IWG Legal Counsel, local operations and sales teams, and our debt collection support team.

Key responsibilities

• Manage a portfolio of high value customer debts and small claims
• Actively collect payments from customers/defendants with unpaid invoices
• Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
• Engage with senior internal and external stakeholders to negotiate payment plans and settlement offers
• Liaise with internal Legal Counsel where necessary
• Explain and defend service agreement terms as appropriate
• Review accounts and compile paperwork for small claims filings
• Draft Court documents and submit documents online/offline as needed
• Represent IWG in (virtual) small claims court hearings as necessary
• Plan and organise workload to ensure Court deadlines are met
• Involve local IWG representatives as needed
• Track small claims case status and ensure all systems and document records are updated
• Deliver against a set of agreed performance targets
• Manage customers who are resistant by remaining polite, tactful, honest, and firm

Qualifications 

• Ability to drive and manage complex caseloads through to completion.
• Solid organizational skills, including the ability to prioritize and multi-task in a fast paced environment.
• Excellent leadership, motivational and relationship building skills.
• Self-starter who once trained, can be an effective, autonomous and self- managed stakeholder
• Excellent written and verbal communication skills.
• Proficient knowledge of Microsoft Office, in particular Excel and PowerPoint a MUST.
• Must type a minimum of 45 words per minute, 60 preferred.
• Willingness to go beyond the job description to meet business goals.
• Fluent in English.

Experience

• At least 4 years of experience in a debt collection related role
• At least 2 years of experience with legal debt collection, preferably in a role that involved filing/handling/managing claims

Compensation:  $41,000-45,000  range based on experience.