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Job description


Senior Business Analyst - Process Excellence & Automation (25891)

  • Location City:
  • Country:
    United Kingdom
  • Location Type:
  • Contract Type:
  • Employee Type:
    Full Time
  • IWG




About IWG  

We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when, and how they want. 


Technology in IWG  

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data, or IoT Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.  



The role 

The role is for a Senior Business Analyst in the Process Excellence & Automation team, whose key purpose will be the delivery of process improvements and automations across several business functions of IWG. We are looking for an experienced Business Analyst who has a solid background in the RPA and wider process automation space, with a particular focus in discovering, assessing and scoping opportunities for process improvement and automation. Our Business Analysts play a key role in the wider success of our automation delivery, as they are the ones to find the right opportunities, with the right benefit and impact, to keep the overall automation pipeline at a healthy state. 


What you’ll need to succeed 

As a Senior Business Analyst you will have the responsibility to lead the discovery and analysis efforts across multiple processes and initiatives, while supporting less senior Business Analysts within the team. Your previous experience with process and value-stream mapping, as well as a deep understanding of the RPA and Workflow automation technologies are key for your success. The ability to navigate through a dynamic and fast paced environment is also important, as the priorities and direction of travel is changing as per the wider business priorities. 


Role and responsibilities    

  • Process Assessment - working with stakeholders within Finance and other back-office Operations to identify priority processes for improvement / automation, including quantifying the overarching benefit 
  • Optimization - adopting continuous improvement mindset to all business processes, working dynamically to improve and automate while ensuring the appropriate change control protocols have been followed 
  • Impact Analysis - awareness of how changes, including new or updated processes and automations will impact the business operations and customers 
  • Requirements Gathering - identify user requirements by working with several key 
  • Documentation – record process steps, prepare AS-IS documentation and outline the TO-BE requirements to be approved by the business stakeholders. Prepare training, testing and deployment documentation and ensure all process documentation is maintained post deployment 


Qualifications, Skills, and Experience  

  • Bachelor’s degree, preferably in Business or Computer Science; or equivalent experience 
  • 1+ years’ experience in process analysis and improvement within Operations 
  • 2+ years’ experience in RPA (preferably Blue Prism) and/or BPM Workflows, having a solid understanding of the technology and its impact to back-office processes 
  • Understanding of workflow based logic and ability to both understand a business process from a workflow diagram and conceptualise it as an automated solution 
  • Excellent requirements gathering skills, to capture business processes using both existing process documentation and process walkthroughs with the staff performing the processes 
  • An enquiring mind, as you will be needed to analyse and question existing processes to ensure a full and correct understanding is gained 
  • Good written skills with the ability to produce clear, detailed and accurate documentation 
  • Demonstrated ability to elicit requirements from staff via workshops, interviews or shadowing sessions, with the ability to work within an agile environment where focus can be on multiple projects prioritised by different areas of the business 
  • Able to work effectively with technical and non-technical stakeholders at all levels and with the ability to present information in an accurate and appropriate format 
  • Enthusiasm, attention to detail and a demonstrated capability for problem solving and creating/enhancing business processes 
  • Consulting background or proven client facing experience will be a huge plus 


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London, United Kingdom
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