Product Manager - Electronic Invoicing Platform 

About IWG

We're changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.

Technology in IWG

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

https://www.iwgplc.com/

The role – and what you need to succeed:

IWG is looking for a technology-focused product manager who can maintain the application product vision and own the feature roadmap for the development of the IWG digital electronic invoicing platform and micro-service.  Our service is expanding to support electronic invoicing mandates across 120+ countries for internal and franchisee’s operations.  This application delivers the electronic invoicing compliance for 10+ countries already and will expand and grow significantly in the coming years.  Using a micro-service architecture, we ensure our customer’s invoices are submitted according to the appropriate tax authority requirements. 

The product manager will have the passion to build a scalable solution while working with internal and external stakeholders to establish the business needs and guiding the development teams in building the capabilities and the most efficient technical solution to process millions of invoices a year.

This is the perfect role for someone who is passionate about building scalable digital products, capable of managing a team of 8 to 15 developers and build a robust platform to support our internal and external partners.  You’ll love the ability to learn from the past, implement monitoring tools to proactively show success and failure rates, and have a strong process-led mindset to designing the right solutions.

Responsibilities:

• Develop strong relationships and regularly communicate with product stakeholders (internal business users and external franchisee and partners) to shape the product strategy.
• Maintain and communicate product roadmaps and release plans.
• Work with business and technical stakeholders to develop and document user stories.
• Prioritize and maintain the product backlog.
• Participate in sprint planning to determine the team’s objectives for the upcoming sprint.
• Act as the voice of the customer to guide the product design
• Evaluate platform performance and proactively champion improvements.
• Work with the development teams to scope, plan and deliver new enhancements.
• Ensure alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security).
• Guide investment decision making for the product to maximise return while minimizing costs.
• Manage support teams and review support tickets/enquiries to improve the platform throughput.

Qualifications/ Skills / Experience:

• Minimum BSc degree. MBA beneficial
• 5+ years of relevant work experience in a product owner role developing digital solutions.
• Ability to understand complex business problems and identify and interpret business needs.
• Ability to surface, prioritize, and balance multiple stakeholder priorities.
• Demonstrated ability to facilitate and influence decision making among diverse stakeholders

• Solid knowledge of agile development methodologies and agile planning tools (JIRA, Confluence)
• Product owner certifications (e.g. Certified Scrum Product Owner, SAFe Product Owner Certification) preferred.
• Experience of working with and interfacing to global delivery teams
• Experience in a account related role / systems beneficial – but not critical
• Good negotiation, communication and presentation skills.
• Excellent English communication and executive level presentation skills.
• Good commercial understanding and awareness