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Job description


IT Training and Certification Specialist (26658)

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    Full Time
  • IWG


IT Training and Certification Specialist         


About IWG

We are changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options ranging from an hours' coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want. 


Technology in IWG

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.



The role

As IT Training and Certification specialist you will reports to the Head of the Infrastructure PMO



Responsibilities include:

  • Develop and deliver technical training programs to employees, customers, and partners.
  • Create training materials such as presentations, manuals, and online learning modules.
  • Collaborate with subject matter experts to ensure the accuracy and relevance of training content.
  • Evaluate the effectiveness of training programs and make improvements as needed.
  • Manage the certification process, including registration, scheduling, and tracking.
  • Keep up-to-date with industry trends and technology advancements to ensure training programs remain relevant.
  • Develop and maintain relationships with certification bodies and training providers.
  • Provide ongoing support to learners and certification candidates


Qualifications /Skills / Experience

  • Bachelor's degree in Computer Science or a related field.
  • 3+ years of experience in designing and delivering technical training programs.
  • +3 years of IT Network Engineer experience with Cisco/Meraki/HP/Aruba network infrastructure.
  • Strong networking/security technical skills – experience managing large scale networks including WAN/LAN/WLAN/Security devices and services globally.
  • Excellent written and verbal communication skills.
  • Strong presentation skills and ability to engage learners.
  • Experience with learning management systems (LMS) and e-learning platforms would be a plus.
  • Strong organizational and project management skills.
  • Proven ability to develop strong relationships with stakeholders both internally and externally.
  • Highly organised and analytical mind-set with a clear and consistent programme delivery method
  • Strong educational background, University educated preferred. Professional Programme Management Qualifications are highly desirable
  • Able to meet targets and deadlines and to adapt to changing goals with a can-do attitude
  • Experience working in a high-growth, fast-paced and environment and can deliver results to demanding time scales in an ambiguous environment. 
  • Used to work under pressure
  • Motivated and ambitious.
  • Flexible working hours essential, working across global time zones and to deadlines
  • Ability to handle multiple tasks/projects at the same time
  • Excellent organisational skills.
  • Ability to take decisions and work effectively in pressurised conditions
  • Ability to work collaboratively
  • Strong organisational and problem-solving skills
  • Dynamic, clear and flexible thinker
  • Fluency in English
  • High on delivery. Must be prepared to ‘get hands dirty’ and be actively Involved / personally contribute.


Cultural fit

  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.
  • Deep understanding of technical architecture for complex and highly scalable services.
  • Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.
  • Thrive in an entrepreneurial ‘tech-start-up’ team culture
  • Experience of working in a global and multi-cultural environment and have appetite for fast-paced organizations with global delivery / reach
  • Dynamic working approach, ‘agile’ rapid delivery approach to planning projects, and the ability to think innovatively to solve problems
  • Can demonstrate initiative and ownership of issues through to resolution / completion
  • Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.


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Porto, Portugal
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