IT Network Tools & Automation Engineer
We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.
We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.
The role is ultimately responsible to engineer, develop and support all systems related with monitoring and management of IWG network infrastructure. Main focus will be on strategic direction and implementation of our NMS systems under FCAPS model and framework for Network Management.
We are seeking someone who combines a track record in defining and implementing network service management frameworks, with the technical expertise and knowledge in the network space to define the required processes and measurement controls towards IWG providers.
You will need to be proactive and take accountability, having an analytical mindset to identify trends, recurrent tickets raised by IWG employees and customers, identifying current pain points and convert them into improvement actions, always looking to have a continuous service improvement way of thinking, operating at the heart of our Global IT team and playing a leading role in delivering a first-class digital experience for IWG and our customers.