We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.
We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or IoT Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.
The role is for a IoT Service Manager with (ideally) a minimum of 5 years of work experience within IT, preferably in Service Management positions. We will also value if the person is aware of ITIL and experienced in acting as the single point of contact between the company represented and their customers. This will be a role of high visibility and responsibility since the person selected will have ownership of the IoT services and will not only need to have capacity to resolve ongoing escalations with the cooperation of the adequate stakeholders but also think of the future of each service, presenting concrete measures to improve them and drive those changes.
The IoT Service Manager will have service management responsibility for the IoT Services within the IoT Services team, whose function is to drive the Service Lifecycle of each of the IoT Services within IWG, providing service-related inputs, reviewing and enabling service change requests, and dealing with service-related issues. The Service Manager will also be responsible for acting as the Service representative when dealing with major stakeholders in the development and delivery of products, promoting a cooperative approach with all the participants
Our full suite of technology services includes internet access, telephony solutions, dedicated bandwidth, advanced networking and many other core IT services designed to allow clients to concentrate on their core business whilst utilising best in class solutions.
Role & Responsibilities
Required Skills, Experience & Qualifications