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Job description


HR Shared Services Sr Associate (25332)

  • Location City:
    Bonifacio Global City
  • Country:
  • Location Type:
  • Contract Type:
  • Employee Type:
    Full Time
  • IWG


HR Sr Associate

About IWG

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Duties And Responsibilities

  • Work with the ticketing system for the employee request globally, ensuring respect and strict confidentiality of employee data, HRSS and the business
  • Build and maintain reports while showing the analytical ability to provide valuable insight as requested by local HR or for Audit Purposes
  • Onboard new joiners’ employee/Contingent workers either from the recruitment system or manually based on the request
  • Oversees HRSS audit, tracks compliance and proactively improve processes
  • Agile and adaptable to work on projects
  • Demonstrate strong verbal and written communication skills and great interpersonal skills while dealing with diverse population


  • Professional HR relevant experience of at least 1-2 years, ideally in a multinational company
  • Previous experience in shared services setting
  • Experience in using ATS and HR ticketing system
  • Demonstrated value through clear KPIs
  • Flexible and can adapts well to a high growth, fast paced environment supporting the global presence of IWG
  • Numerically strong and able to understand and articulate SLAs and required output through data
  • Can work collaboratively with the team and or the local HR to further understand/improve the process
  • Should possess excellent communication skills and be fluent in business English
  • Resilient and able to deal with a high degree of ambiguity
  • Enjoys the variety of combining tactical and strategic activities

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Bonifacio Global City
Bonifacio Global City, Philippines
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