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Job description


Homebased Account Helpdesk Support (English) (23692)

  • Location City:
    Kuala Lumpur
  • Country:
  • Contract Type:
  • Employee Type:
  • IWG


Work from the comfort of your home!


Are you ready to join the workspace transformation?

Leading a transformation requires talent, energy, focus and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

If that sounds like you read below to find out more!


Job Purpose

IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.

  • Handling customer service queries via telephone and email.
  • Resolve account, billing, and payment queries.
  • Provide first-contact resolution where possible.
  • Update Customers on the progress of their query when first-contact resolution is not possible.
  • Liaise with non-customer-facing departments and local field teams to provide speedy resolution to our Customers.
  • Manage Customer complaints and queries in the designated system.
  • Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
  • Work towards both individual and team targets daily.
  • Perform other duties and tasks as assigned.


  • Proficiency in English communication skills (Read and Write)
  • Excellent math skills
  • Basic Accounting is an added advantage
  • Fresh Graduates, homemakers are welcome to apply
  • Customer service experience will be an added advantage
  • Able to commit a minimum of 4 consecutive hours (Malaysia Time) per day (schedule per your choice from our time option table) 

Other Information:

  • Work from anywhere
  • Permanent Home Based Job
  • With just resolving 20 cases a day you will have the potential to earn up to RM5,000 per month if you are based in Malaysia (rate differs per country location

Technical Requirements ( Non-negotiable):

You have your own PC/Laptop with the below specifications:


  • Intel Core i5 1.6GHZ
  • 8GB RAM
  • Windows 10 64-bit or higher
  • 10 MBPS internet connection


  • Intel Core i5 2.4GHZ or higher
  • 16GB RAM or higher
  • Windows 10 64-bit or higher
  • 25 MBPS internet connection or faster
  • Extra monitor

About IWG

IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint, and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders

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Kuala Lumpur
Kuala Lumpur, Malaysia
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