Finance Accounting Analyst

Overall Responsibilities:

To process all queries and escalations in relation to Billing and Accounts Receivable processes. To accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers or LSC points-of-contact within the defined Service Level Agreements

Key Responsibilities:

• Conduct reconciliation of customer balances and be able to do cash application, adjustment entries, write-off and retainer process
• Coordinate with various teams within the GSC, Enterprise Sales team and LSC collections as necessary to effectively close out any query or escalations
• Coordinate with customers on remittance advice for payment allocation to reflect accurate SOA
• Manage customer disputes and queries raised regarding account balances
• Ensure that customers with significant account balances are flagged for collections
• Process customer set-up to properly classify and link Enterprise customers
• Escalation of critical issues to team leads and manager to help reach a quick resolution
• Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team
• Serve as SME and point of contact for aged customer balances
• Responsible for reviewing and clearing customer account balances
• Provide Reporting support to Team Leads and Manager

Attributes, Competencies and Qualifications:

• Graduate of Bachelor of Science in Accountancy or Commerce Major in Finance/Accounting/Management.
• Understanding of primary Billing and AR process such as invoice billing, cash allocation, collections and account reconciliation.
• Excellent customer service skills including clear communication, fast responses, quick thinking and ability to remain flexible and calm in high pressure or continually changing situations
• Ability to anticipate customer and supplier needs and understanding that customer satisfaction is key to business success and is committed to always providing an excellent customer experience
• Strong problem-solving skills
• Knowledge of accounts receivables, billing, customer payments and collections processes is a plus
• Excellent written and verbal communication skills
• Self-starter who can work with direction but little supervision
• Solid organizational skills, including the ability to prioritize and multitask in a demanding environment
• Team builder. Recognizes the importance of the team
• Highly proficient in using various accounting applications
• Willingness to go beyond the job description to meet business goals