Purpose of the role

The Director Strategy and Proposition will join a team responsible for the design of IWG’s customer propositions and the processes and business models that underpin them. Work will be done with the senior leadership team in each area to define strategy, business models (including product design, customer interface design, pricing, promotion, operating model, and customer services) and delivery plans to materially move the top and bottom line of the Group.

Takes responsibility:

• Owns the target proposition and operating model for the business  
• Focuses on driving revenue and positive customer experience
• Thinks in terms of delivering superior value and sustainable advantage to our customers and our business, leveraging the fundamental scale and network advantages that the business possesses

Is an expert:

• Understands the context, market, customers, our products and our competition extremely well to operate from a strong basis of knowledge with confidence.
• Uses data to investigate potential opportunities and propositional ideas, validates analysis by researching to customers, employees, suppliers, and competitors.
• A problem-solver who breaks down issues and finds solutions.

Is practical and well as analytical:

• Can translate ideas and strategies into rapid pilots and tests
• Runs the pilots rigorously, getting thorough, fast quantitative and qualitative feedback
• Adapts strategy and pilot in light of learnings

Drives the strategy and proposition:

• Takes responsibility for devising and executing a winning roadmap for change
• Defines KPIs and targets and steps along the roadmap
• Articulates who needs to do what by when
• Joins Steering meetings to ensure that delivery of initiatives matches the strategic intent without deviation

Is precise and clear:

• Clear communication skills, both verbal and written.
• Comfortable communicating and sharing with SLT members, including Group CEO
• Creates collateral, training, FAQs, presentations, white papers that are simple and clear.

Skills and experience

• Strategy consulting background, particularly in retail, hospitality, airline or consumer goods spaces
• Experience in both entrepreneurial and blue chip environments.
• Ability to work in a multi-stakeholder matrix environment.
• Highly organised; works well individually and within a team.
• A strong, confident decision maker with a proactive approach.
• Prioritises well and can manage a high-pressure environment whilst working to tight deadlines.
• Outstanding leadership skills and ability to influence decisions.
• Excellent analytical skills.
• A strong desire to succeed.

• Finds solutions and deals proactively with complex problems.
• Ability to deal with shifting priorities.
• Desire and passion to beat the competition and win.
• Ability to be hands-on as well as strategic and be a trouble-shooter when needed to be.

Why us?

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long- term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results we will give you the opportunity to build a rewarding and successful career.