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Job description


Business Analyst (IT) (24328)

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    Full Time
  • IWG


Business Analyst (IT)


About IWG

We’re changing the world of work.  We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.

Technology in IWG

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.



The role

To fulfil our mission within this dynamic environment we want to implement a variety of projects and initiatives across all organizational areas, including finance, sales, marketing and customer experience, operations, and technology.

Role and responsibilities

  • Drive requirements elicitation across business units, collaborate with Business and Product Owners and key stakeholders to define the requirements scope.
  • Create detailed business analysis specifications, outlining any challenges and opportunities for the business.
  • Prepare process models, diagrams and workflow charts by studying systems capabilities. Analyse and verify requirements for completeness, consistency and feasibility.
  • Translate conceptual requirements into functional requirements and detailed user stories in a clear manner that is comprehensible.
  • Involve stakeholders and get approvals on the functional specifications produced, ensuring all of them understand what needs to be implemented.
  • Develop and utilize standard templates to write high quality requirements specifications accurately and concisely, maintaining all documentation.
  • Identify synergies within the different projects IWG is willing to implement and clearly identify dependencies.
  • Populate the Knowledge Base when new products are implemented, or existing products are amended.
  • Contribute for Business Analyst practice continuous improvement.



All business analysts will need to have the following experience:

Qualifications /Skills / Experience

  • University degree (technical or business related).
  • 5yrs+ years Business Analyst experience; Consulting experience is highly appreciated.
  • Demonstrate Business Analyst training and certifications.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Proven development of innovative and impactful systems solutions.
  • Practical experience generating process documentation and reports.
  • Deep understanding of system capabilities, limitations and notions of systems and enterprise architecture.
  • Excellent English listening, interpersonal, written, and oral communication skills.
  • Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.
  • Excellent communicator with the ability to translate data into actionable insights.
  • Experience working in a team-oriented, collaborative environment (albeit often a distributed virtual team).
  • Experience of working in a global and multi-cultural environment and have appetite for fast-paced organizations with global delivery / reach.
  • Thrive in an entrepreneurial ‘tech-start-up’ team culture.
  • Ability to demonstrate taking initiative and ownership to see items through to completion.
  • Experience working with Executive and C-Level Management.
  • Dynamic working approach, ‘agile’ rapid delivery approach to planning projects, and the ability to think innovatively to solve problems.
  • Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.


Specialized Qualifications /Skills / Experience

As a Business Analyst you will have the chance of working on a high variety of projects, therefore you might have the need to assume a more specialized role in a given context that will require you to have a deeper experience and skills on specific domains:

IT Business Analyst – Finance

  • Background working on and strong end-to-end knowledge in the finance processes such as treasury/payments, invoicing, accounts payable, accounts receivable, fiscal, and legal or accounting
  • Experience in working on ERP finance modules and functionalities
  • Experience in working on defining and implementing finance information flows between core finance and accounting and other third-party systems


IT Business Analyst – CRM

  • Experience in working with CRM Systems (MS Dynamics and LinkedIn Navigator)
  • Product level understanding of Microsoft Dynamics and LinkedIn Navigator
  • Microsoft Dynamics CRM certification is preferred
  • Understanding of data sources and integrations for CRM (Web, Call Centre, …)


IT Business Analyst – Sales & Marketing

  • Background working on and strong end-to-end knowledge in the sales & marketing processes from lead generation to cash
  • Experience in working on customer-facing and ecommerce-related applications
  • Experience in working on defining and implementing sales information flows between internal and third-party systems


We encourage you to apply by referencing the specialized fields / functional area you believe are a better fit for your profile.





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Porto, Portugal
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