Bilingual Inside Sales Representative 

About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com 

Job Purpose  

IWG currently has openings for “Bilingual Inside Sales Representative” working within our Inside Sales Team. The Inside Sales Representatives will help to find the right solution for new and existing customers when they express interest in one of our products such as Offices, Virtual Offices, Lounge Access to mention just a few.   

Key Responsibilities 

• Handle inbound calls and other methods of communication (e.g. email) with new prospects to educate and inform customers about our products and help them select and sign up for the one that is right for them.  
• Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume). 
• Accurately record notes clearly in all relevant systems.  
• Recommend improvements that will positively impact sales and efficiency.  
• Perform other duties as assigned.  

Required Skills, Experience & Qualifications 

• Professional and clear communication skills with the ability to build rapport with a customer quickly over the phone. (Excellent telephone demeanor).  
• ‘Can-do’ attitude; demonstrates positive attitude toward others; will assist in all areas as needed.  
• Works well in a team environment.  
• Familiarity with CRM systems a plus.  
• A typing speed of at least 40 wpm.
• Maintains high productivity/high energy level.  
• Results driven.  
• Flexibility to work the hours required. (Can involve early and late shifts with possible weekend work). 
• Willingness to go beyond the job description to meet business goals. 
• Can communicate in English and Spanish.