IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
IWG currently has openings for Account Managers - proven Sales/Customer Service professionals working within the Inside Save Team (retention). The Account Manager will work hand and hand with the customer to understand their reason for termination and act as a liaison between the customer and Area Manager to ensure that the customer’s needs are understood and addressed in a timely manner following a defined consultative process.
You will be tasked with responding to termination enquiries and proactively “saving” the customer using the Regus range of solutions such as Offices, Virtual Offices, and Regus Memberships; just to mention a few. This consists of understanding the customer’s business needs and circumstances, then providing a solution from the Regus product lines that best fit the prospect’s needs in order to maintain revenue opportunities.
Our B2B sales professionals are responsible for selling our range of solutions to all size businesses in a multitude of industries. The role involves engaging customers and prospects via phone, email, and SMS.
You will also follow up the new client's journey from week one to ensure they are satisfied, get referrals, up sale, cross sale and ensure the best customer experience.
REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS