Operations Intelligence Analyst

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 5,400 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home

The IWG Group is looking for a talented analytics professional to become our Operations Intelligence Analyst, reporting directly to the Group Operations Intelligence Manager.

Job Purpose

• Execute analysis, modelling, and reporting for group centre costs to enable fact-based decisions and credible savings tracking
• Produce consistent analytical outputs that support category strategy, tendering activity, and business cases across assigned categories and regions
• Maintain clean, reliable datasets and repeatable analytical tools that reduce manual effort and improve decision quality

Key Responsibilities

• Maintain and update driver-based models, savings baselines, and supporting datasets for assigned categories and regions
• Prepare tender analytics for regional procurement activity, including should cost benchmarks, bid comparisons, and scenario outputs
• Build draft business case models and benefits tracking files, including baseline logic and run rate calculations
• Produce recurring reporting outputs and actionable insights across cost, savings delivery, compliance indicators, and variance drivers, and highlight exceptions for escalation
• Perform structured variance analysis and data quality checks, propose and tests hypotheses, and recommend corrective actions
• All other duties as requested by the line manager

Key Performance Indicators

• Accuracy of models, analyses, and recurring reporting outputs delivered to agreed timelines
• Data quality for assigned datasets, including completeness, consistency, and adherence to agreed definitions
• Turnaround time for tender and business case analytical requests within agreed service levels
• Level of automation and repeatability achieved in recurring reporting and analysis, reducing manual effort

Required Skills, Experience & Qualifications

Key qualifications

• Relevant experience in analytics, finance, economics, engineering, procurement or related discipline, ideally within a greenfield environment and with a multicultural setup

Technical skills or knowledge

• Strong analytical and modelling capability, including structured problem solving
• Practical experience working with cost drivers, baselines, and benefits tracking
• Strong data handling skills, including extracting, cleaning, validating, and reconciling data from multiple sources
• Ability to create clear, decision ready analysis and summaries for non-technical stakeholders

Leadership skills

• A proven thinker-doer, equally comfortable writing strategy and driving outcomes with urgency
• Prioritises well consistently delivers against tight deadlines
• Team player with high level of professional integrity
• Excellent analytical skills with a passionate attitude to problem solving
• Strong attention to detail
• Comfortable with ambiguity and prepared to work in an agile and flexible way
• Quick to adapt to changes in a demanding fast paced multicultural environment