Global Facilities Procurement Manager

Manager – Global Facilities Procurement (Hard Services, Projects & Commercial)

About IWG                                                                                                                                 

IWG is the world’s largest provider of flexible workspace, with more than 5,000 locations across 120 + countries. We bring together leading brands such as Regus, Spaces, HQ and Signature, as well as digital marketplace platforms such as Instant Offices, Easy Offices and Coworker. For over 35 years, we’ve enabled organisations of every size—from start-ups and scale-ups to 83% of the Fortune 500—to work more productively, flexibly and sustainably.

Our purpose is simple: help everyone have a great day at work—while protecting people and the planet. We offer carbon-neutral workplaces worldwide and are moving towards achieving Net Zero emissions.

In 2025, IWG delivered record system‑wide revenue of $4.5B driven by rapid expansion of our capital‑light partnership model. We set a record with over 1,000 new centre deals signed and nearly 800 openings. We are accelerating toward our long‑term ambition of 30,000 centres worldwide.

Join us- www.iwgplc.com 

Job Purpose

We are seeking an experienced leader to oversee hard services procurement, supplier commercial governance, and capital project oversight to ensure safe, efficient, and future-ready workplaces.

This role ensures safe, reliable, and cost-effective building operations while driving value through optimized contracts, high-performing vendors, and strategic capital investments across the global portfolio.

Key Responsibilities 

• Define and implement a global FM strategy covering hard services, vendor governance, and refurbishment programs
• Oversee performance of critical building systems (HVAC, electrical, mechanical, life safety) ensuring reliability and compliance
• Lead global contract lifecycle management, including supplier negotiations and commercial optimization
• Manage strategic relationships with providers and technical suppliers, ensuring KPI and SLA delivery
• Refurbishment, budgeting process & ROI
• Drive cost efficiency across OPEX and CAPEX while enhancing asset performance and lifecycle planning
• Ensure compliance with regulatory, drive standardization of technical specifications globally
• Define global refurbishment programs processes and efficiency (renovations & MEP upgrades (HVAC, electrical etc…)
• Ensure refurbishments align with maintenance strategies & asset lifecycle planning, track ROI and lifecycle cost impact
• Standardized operating models, KPIs, SLAs, and technical standards across all regions.
• Drive continuous improvement, operational excellence, and cost optimization across the portfolio.

Contract & Commercial Leadership

• Own global FM and technical services contracts across the full lifecycle (tendering, negotiation, execution, renewal).
• Establish and maintain contractual frameworks, templates, and KPIs aligned with business objectives.
• Act as the primary interface between business, and legal, ensuring contracts are commercially sound and risk balanced.
• Drive cost efficiency and value creation through supplier negotiations and contract optimization.
• Maintain a central repository of contracts for audit, reporting, and retrieval purposes.

Vendor & Supplier Performance Management

• Lead global supplier governance for FM and technical services providers.
• Monitor and enforce KPIs, SLAs, and contractual commitments.
• Conduct regular performance reviews and implement corrective and improvement plans.
• Manage supplier relationships, renewals, and strategic sourcing initiatives.

Mechanical & Electrical (M&E) Contract Management

• Oversee M&E contracts including HVAC, electrical, and life safety systems
• Ensure compliance with statutory standards globally (e.g. SFG20, TM44)
• Define clear scope and service levels
• Monitor PPM, reactive works, and compliance inspections
• Drive cost optimization and performance improvements

Refurbishment & Capital Projects (CAPEX)

• Define project delivery frameworks, contracting strategies, and approval processes
• Integrate refurbishment programs with asset lifecycle and maintenance strategies.

Risk, Compliance & Safety

• Ensure compliance with global regulatory requirements, HSE standards, and internal policies.
• Implement governance frameworks to manage operational and contractual risks.
• Conduct audits, risk assessments, and compliance reviews across regions.

Required Qualifications, Experience, Behaviours 

• Degree in Engineering, Facilities Management, or related field
• Experience in Facilities Management, Commercial, Hard Services management
• Proven experience managing global suppliers and complex contracts
• Experience with refurbishment / CAPEX program governance
• Professional certifications (desirable): CIPS, IACCM
• Proven experience in global or multi-regional facilities management
• Strong expertise in hard services, vendor management, and contract governance
• Commercially driven, with strong negotiation skills
• Excellent stakeholder management and leadership capabilities, with the ability to influence in a matrix environment
• Strong commercial and contract management expertise
• Deep understanding of hard services and facilities operations
• Vendor and performance management excellence
• Strategic planning and global program leadership
• Financial acumen (OPEX/CAPEX management)
• Risk management and governance expertise
• Consistently delivered results, above expectations
• Confident decisionmaker who demonstrates sound judgement
• Organised, consistently delivers against tight deadlines
• Collaborative team player and a commitment to excellence
• Analytical mindset with the ability to solve problems and improve processes. Comfortable working in a fast‑paced environment
• Resilient, able to deal with ambiguity 

What we can do for you

You are reading the right advert if you are looking for:

• A fun, challenging, and rewarding career.
• Award-winning induction training and excellent ongoing learning and development.
• Fantastic career progression opportunities.
• Access to a comprehensive selection of flexible, personalised workplace benefits that support your mental, physical, and financial wellbeing.

Recruitment process

Our recruitment process is transparent and objective, because we care about your experience with us. We will respond to you within a few days to let you know if you are moving to the interview stage. This usually starts with a 30-minute conversation with our Global Recruitment Team, giving you the chance to learn more about us and the job. If we both feel there’s a good fit and connection, you will progress through one or two further stages, depending on the level of the position. IWG is proud to be recognised as a Leading Employer, every year since 2022.