Financial Accounting Senior Associate - AP, AR, Billing, Invoice, Payments

About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com 

Job purpose:

To process all queries and escalations as received through various mediums and accurately and comprehensively provide necessary resolution.

Duties and responsibilities:

• Responsible for the timely closure of all queries and escalations
• Analyse issues to determine root-cause and provide suggestions for error prevention.
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation.
• Identify and recommend process improvements.
• Ensure process documentation is complete and up to date.
• Escalation of critical and recurring issues to manager to help reach a quick resolution.

Qualifications:

• University degree or college diploma, preferably in the field of Accounting, Finance, or Business.
• At least 2 years direct work experience in Finance and Accounting
• Strong problem-solving skills
• Strong written and verbal communication skills.

Work Conditions:

• Hybrid arrangement: The standard onsite requirement is eight (8) days per month, which may be scheduled as twice a week or as eight consecutive onsite days. The team currently reports onsite 4 times per month (or more, depending on business needs). Please note that the first month will require full-time onsite work, after which the role will transition to a hybrid work arrangement.
• Shift schedule: Monday to Friday, 3 PM to 12 AM
• Equipment: Laptop and other peripherals will be provided by the company