Finance QA Sr Analyst

About the company

International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Role Summary

The QA, Risk & Compliance Senior Analyst supports the Process Governance Tower in executing the Quality Assurance, Risk Monitoring, and Compliance validation framework across Finance Operations (R2R, FP&A, Tax & Statutory).

The role acts as part of the second line of defense within Finance Operations, ensuring:
•Transaction accuracy and integrity
•SLA/KPI adherence
•Control compliance
•Policy adherence
•Risk identification and escalation
•Reduction of repeat errors

The Senior Analyst performs structured QA reviews, risk validation, trend analysis, and supports audit readiness across the GSC.

Duties and Responsibilities

Key Responsibilities
1. Quality Assurance Execution
• Perform risk-based QA sampling and deep-dive transaction reviews.
• Validate compliance with:
o Process documentation
o Internal controls
o SLAs
o Global finance policies
• Assess transaction accuracy across R2R, FP&A, Tax & Statutory.
• Document findings clearly and objectively.
• Participate in calibration sessions to ensure scoring consistency.

2. Risk Monitoring and Validation Control
• Identify control breakdowns and systemic weaknesses.
• Validate key operational controls (journal reviews, vendor master controls, revenue controls, etc.).
• Maintain QA findings tracker and risk logs.
• Support maintenance of Risk & Control Matrix (RCM).
• Escalate high-risk findings to QA Manager with impact assessment.

3. Error Trend and Data Analysis
• Analyze recurring error patterns and SLA breaches.
• Build and update:
o Accuracy scorecards
o Error recurrence reports
o Risk dashboards
• Provide data insights to support governance reporting.
• Support preparation of monthly QA & Risk packs.

4. Root Cause and Corrective Action Tracking
• Participate in structured root cause analysis sessions.
• Track corrective and preventive action plans.
• Monitor closure timelines and validate effectiveness of remediation.
• Follow up with process owners on repeat findings.

5. Compliance and Audit Support
• Ensure QA documentation is audit-ready.
• Support internal and external audit sample validation.
• Provide documentation and evidence upon request.
• Assist in tracking audit action plans to closure.
• Promote awareness of policy and control adherence within towers.
6. Process Improvement Support
• Recommend preventive controls or automation opportunities.
• Highlight control gaps during transitions or system changes.
• Support embedding QA checkpoints in new processes or migrations.

Key Metrics
• Monthly QA sampling results
• Error trend analysis reports
• Risk & control validation documentation
• Corrective and Preventive Action Plan tracker
• Audit sample documentation
• Governance reporting inputs

Qualifications and Experience
• 4–7 years’ experience in Finance Shared Services / GSC
• Background in R2R, Tax, Statutory, FP&A, Internal Controls, Risk, or Audit
• Understanding of internal controls and finance policies
• Experience working with ERP systems (e.g., D365, SAP, Oracle)
• Strong Excel / data analysis capability
• Experience supporting audits is preferred Core Competencies
• Governance & Control Orientation
• Risk-Based Thinking
• Analytical & Data Interpretation Skills
• Attention to Detail
• Structured Documentation Discipline
• Stakeholder Communication
• Problem Solving & Root Cause Analysis
• Accountability & Professional Integrity