Finance Change Manager

About the company  
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have 
made it possible for organizations and individuals everywhere to take a new approach to the 
traditional working day. We have over 3,400 locations across over 110 countries allowing millions of 
people every day to have a great day at work.   
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With 
unique business goals, people and aspirations. They want workspaces and communities to match 
their needs. We provide them with choice through our portfolio of brands, covering serviced offices 
(Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office 
solutions.   
Join us at www.iwgplc.com 

Job Description: Change Manager (Individual Contributor) 
  
Position Overview 
The Change Manager is accountable for driving successful adoption of finance transformation 
initiatives by delivering structured change impact assessments, targeted communications, and 
adoption strategies. The role ensures that impacts to people, process, technology, controls, and 
service delivery are clearly assessed, communicated, and effectively embedded into Finance 
Services operations. 
This is a hands-on execution role, partnering with Finance Operations, Process Governance, IT, 
Automation, and Business Stakeholders to translate change impacts into actionable plans that 
enable readiness, minimize disruption, and sustain benefits. 

Duties and Responsibilities 

1. Change Impact Assessment & Readiness (Core Accountability) 
   Lead end-to-end Change Impact Assessments (CIA) for all finance initiatives, including: 
   o Process redesign and standardization 
   o ERP / system implementations (e.g., Dynamics 365, workflow tools) 
   o Automation, controls, and policy changes 
   • Identify and document impacts across: 
   o People (roles, skills, behaviors, capacity) 
   o Process (activities, handoffs, SLAs, controls) 
   o Technology (systems, data, reports, automation) 
   o Governance & Controls (approval matrices, compliance, audit)
   1. Service Delivery (volume, cycle time, customer experience) 
      Assess change magnitude, complexity, and risk by stakeholder group 
      • Perform change readiness assessments and define mitigation actions 
      • Maintain a structured Change Impact Register with clear ownership and status 
2. Change Strategy & Adoption Planning 
   Translate change impacts into practical adoption strategies and phased rollout plans 
   • Define reinforcement mechanisms to ensure changes are embedded into BAU 
   • Partner with Finance leaders to align change plans with operational realities 
   • Track and report adoption and readiness metrics 
3. Communications Management 
   Develop impact-based communication plans tailored by audience and severity of change 
   • Convert CIA outputs into: 
   o Targeted messaging 
   o FAQs 
   o “What’s changing / What’s not” summaries 
   o Role-specific communications 
   • Create executive-ready materials explaining change impacts and risk areas 
   • Ensure consistent, timely, and transparent communications across Finance Services 
4. Training & Enablement Alignment 
   Work with Process Owners and Trainers to ensure training content addresses: 
   o Identified change impacts 
   o New roles, responsibilities, and controls 
   • Support go-live and post-go-live phases with Hypercare communications 
   • Validate that users are equipped to adopt new ways of working 
5. Stakeholder Engagement & Risk Mitigation 
   Act as the change partner for Finance Transformation, OpEx, and IT initiatives 
   • Facilitate impact assessment workshops and stakeholder interviews 
   • Proactively identify resistance and operational risks and implement mitigation plans 
   • Support leadership with change narratives and decision inputs 
6. Governance, Reporting & Continuous Improvement 
   Establish and maintain standard CIA templates, tools, and methodologies 
   • Ensure alignment of change impacts with finance governance and controls 
   • Produce change impact dashboards and executive summaries 
   • Capture lessons learned and continuously improve change assessment practices 
7. Project Management 
   Drive large-scale, high-complexity Finance projects. 
   • Work closely with Project Sponsors and Key Stakeholders at Senior Leadership level. 
   • Lead Project Team members from different Finance Towers and other departments in the 
   organization. 
   • Translate project requirements into a comprehensive Project Plan. 
   • Effectively hold Project Status Meetings and clearly document action, decision and 
   discussion points. 
   • Track all project actions and drive to completion. 
   • Release substantial and detailed Project Status Reports. 
   Change Impact Assessment – Key Deliverables 
   The role is explicitly accountable for producing and maintaining the following: 
   • Change Impact Assessment (CIA) Document 
   • Stakeholder Impact Matrix 
   • Change Impact Register / Log 
   • Readiness & Risk Assessment 
   • Impact-Based Communication Plan 
   • Training & Enablement Gap Assessment 
   • Post-Go-Live Adoption & Impact Review 

Qualifications 
• Bachelor’s degree in Accounting, Finance or related field 
• 5-7 years of experience in change management and communications, project management 
• Demonstrated hands-on experience delivering change impact assessments for: 
o Finance transformation 
o ERP or finance system implementations 
o Process optimization or operating model changes 
• Preferably with experience in Finance Services, Finance Shared Services, Banking, or 
Professional Services environments 
• Experience working in global, matrix organizations 

Skills & Competencies 
• Strong understanding of finance processes (P2P, O2C, R2R, FP&A) 
• Ability to translate CIA outputs into practical action plans 
• Adaptability to work through an ambiguous and dynamic environment 
• Excellent stakeholder management and influencing skills 
• Strong written and verbal communication skills 
• Highly structured, analytical, and detail-oriented 
• Comfortable operating independently with minimal supervision 

Success Measures 
• Change impacts identified early and mitigated effectively 
• High adoption and sustained use of new processes and systems 
• Reduced post-go-live issues and escalations 
• Positive feedback from Finance leaders and stakeholders 
• Consistent use of CIA framework across Finance Services 
Working conditions 
• Standard 40-hour work week; flexibility required for project schedules. 
• May require occasional evening, weekend, or holiday work during system releases or critical 
support windows. 
• Hybrid or onsite schedule depending on company policy.