Location City:
Bonifacio Global City
Country:
Philippines
Location Type:
Hybrid
Contract Type:
Permanent
Employee Type:
Full Time
Essential Languages:
English
Vacancy Reference:
47695

About the company
International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Role Summary
The QA, Risk & Compliance Manager under the Process Governance Tower is responsible for establishing, governing, and continuously enhancing the Quality Assurance, Risk Management, and Compliance framework across Finance Operations (P2P, O2C, R2R, FP&A, Tax & Statutory).

This role serves as the second line of defense within Finance Operations, ensures transaction integrity, SLA/KPI adherence, internal control effectiveness, regulatory and policy compliance, risk identification and mitigation and sustainable error reduction through structured governance, root cause analysis, and cross-functional collaboration.

The position acts as the independent quality and risk oversight arm of Finance Operations and partners closely with Function Heads, Reporting & Analytics, Business Control, PMO, Finance Systems Administration, Internal Audit and Global Risk teams.

Duties and Responsibilities

QA, Risk & Compliance Governance Framework
- Design and standardize a unified QA, Risk & Compliance methodology across all Finance towers.
- Define sampling strategy, risk-based review models, and quality scoring standards.
- Develop and maintain a Finance Risk & Control Matrix (RCM) in alignment with global policies.
- Establish tolerance thresholds for material errors and compliance breaches.
- Lead QA calibration sessions to ensure consistency and objectivity.
- Ensure alignment with:
  - Internal controls
  - Accounting standards (IFRS/local GAAP)
  - Global policies
  - Regulatory requirements
  - Delegation of Authority (DOA)
Transaction Quality, Risk & Process Oversight
- Oversee execution of QA sampling and deep-dive transaction reviews.
- Validate compliance with:
  - Process documentation
  - Internal controls
  - SLAs
  - SOX / control requirements (where applicable)
- Identify control breakdowns and systemic process weaknesses.
- Monitor recurring error patterns and compliance breaches across towers.
- Perform risk reviews (e.g., vendor master, revenue recognition, journal controls, etc.)
- Ensure documentation completeness and policy adherence.
- Conduct fraud-risk indicators review and escalate red flags.
Risk Monitoring & Control Effectiveness
- Establish risk dashboards highlighting:
  - High-risk processes
  - Repeat findings
  - Control failures
  - SLA breaches
- Perform quarterly control effectiveness validation.
- Partner with Business Control on risk validation and mitigation tracking.
- Maintain a centralized log of:
  - Control gaps
  - Policy deviations
  - Audit findings
  - Regulatory exposures
Reporting & Governance Management
- Partner with Reporting & Analytics to build:
  - QA dashboard
  - Accuracy scorecards
  - Error recurrence tracking
  - SLA compliance reporting
  - Risk heatmaps
  - Control effectiveness metrics
  - Audit readiness tracker
- Present monthly governance pack to:
  - GSC Leadership
  - Function Heads
  - MD/CFO
Root Cause Analysis & Continuous Improvement
- Lead structured root-cause analysis sessions with process owners.
- Track corrective and preventive action plans
- Collaborate with:
  - PMO (remediation projects)
  - Finance Systems Admin (system control fixes)
  - Business Control (risk validation)
  - Function Heads (process redesign)
- Recommend automation or control redesign to prevent repeat findings.
- Embed QA & Risk checkpoints during:
  - Transition
  - Migration
  - System Implementation
Audit & Regulatory Support
- Ensure QA documentation is always audit-ready.
- Act as primary Finance Operations liaison for:
  - Internal Audit
  - External Audit
  - Compliance reviews
- Provide validation samples and evidence.
- Track and close audit action items
- Strengthen risk awareness culture within Finance Operations.
- Support regulatory reporting and statutory compliance validation where required.
Policy & Compliance Oversight
- Ensure adherence to:
  - Global Finance Policies
  - Procurement Policies
  - Revenue Policies
  - Delegation of Authority
  - Anti-bribery & fraud policies
- Monitor policy deviation trends.
- Recommend policy updates based on recurring findings.
- Conduct compliance awareness sessions across towers.