Customer Service Manager

Customer Services Manager

(Total Compensation including bonus, commission & benefits: Up to £40,000)

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers and their patients so well that each becomes a brand ambassador – for you, your team and Humanly.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site dedicated to health and wellbeing with a high degree of customer / patient focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers, patients and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG and Humanly

With  more than 4,000 tech-enabled, sustainable and inspiring centres across the world, IWG is already four times the scale of our nearest competitor – and we’re continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.

Humanly is a new offering within IWG, providing fully managed rooms and amenities as therapeutic spaces for wellbeing and healthcare professionals. These are specifically designed to cater for a wide range of practitioners across the medical, wellness, movement and beauty disciplines.

So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.