Chief of Staff

Role Summary:

The Chief of Staff of the Global Service Centre (GSC) will act as a strategic enabler and operational 
leader for the GSC Managing Director in Manila. The role is responsible for driving execution across 
strategic priorities, ensuring operational discipline, facilitating leadership team alignment, and 
supporting cross-functional initiatives across various groups such as Invoice to Cash, Purchase to Pay, 
and Accounting to Reporting operations supporting IWG plc. 
This position plays a critical role in maximizing the Managing Director’s effectiveness, fostering 
collaboration across financial operations and other functional areas within the Manila GSC, and 
ensuring the successful delivery of key transformation and compliance initiatives. 

Duties and Responsibilities: 

Strategic Execution & Program Oversight 
• Translate the MD’s strategic objectives into actionable initiatives and operational plans. 
• Lead and monitor cross-functional programs focused on billing, accounts receivable/payable, 
compliance, and treasury optimization. 
• Manage escalations related to Accounts Payable, including missed payments, urgent supplier 
requests, and payment dispute resolutions, ensuring timely and accurate resolution aligned 
with financial policies. 
• Track performance against financial and operational KPIs, ensuring clear accountability 
across workstreams. 

Executive Support & Enterprise Coordination 
• Act as a strategic advisor and thought partner to the Managing Director, providing data
driven insights and recommendations. 
• Represent the MD in leadership meetings, operational reviews, and transformation 
programs when required. 
• Develop high-quality reports, presentations, and executive briefs in support of leadership 
and SLT-level engagements. 

Leadership Team Alignment & Operational Rhythm 
• Manage the operating cadence of the MD’s leadership team, including setting agendas, 
driving alignment, and ensuring timely execution of actions. 
• Support workforce planning, organizational reviews, and leadership development efforts. 
• Coordinate cross-team initiatives to improve productivity, team effectiveness, and 
communication. 

Change Leadership & Communications 
• Drive internal communications related to finance operations transformation, process 
improvements, and compliance initiatives. 
• Act as a liaison between the MD and key internal stakeholders, ensuring clear and consistent 
messaging. 
• Support change management and organizational design efforts linked to financial operations 
modernization. 
Insight Generation & Decision Support 
• Collaborate with Financial Planning, Tax, and Business Assurance teams to generate insights 
that inform strategic decisions. 
• Consolidate business performance data, operational risks, and compliance issues into 
actionable executive reports. 

Qualifications:
• Bachelor’s degree in finance, Business Administration, or related field (MBA or equivalent 
advanced degree preferred). 
• At least 10 years of experience, business transformation, consulting, or executive advisory 
roles, preferably in a finance shared service environment. 
• Strong operational finance knowledge across Invoice to Cash, Purchase to Pay, and 
Accounting to Reporting. 
• Demonstrated ability to drive complex, cross-functional programs and influence senior 
stakeholders. 
• Excellent communication, facilitation, and organizational skills. 

Working conditions:
Mid-shift schedule, hybrid set-up, works with challenging stakeholders 

About the Company:

IWG has been at the forefront of flexible working for more than 30 years. With over 4,000 locations 
around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it 
possible for businesses of all sizes to make the transition to hybrid working, empowering employees 
to work wherever and whenever is most convenient. 

We help more than 8 million people and their businesses to work more productively, supported by a 
choice of professional, inspiring and collaborative workspaces, communities and services. 
As the world’s leading provider of hybrid work solutions, with four times the number of locations 
compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and 
counts businesses including Amazon, Netflix, EY and Uber amongst its customers. 
Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and 
lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% 
of all office space will be hybrid. We are growing our network faster than ever to keep up with demand 
from customers as we work towards our goal of reaching 30,000 centres.