Business Analyst & Finance System Administrator

About the company 

International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions. 

Join us at www.iwgplc.com

Role Summary 
The Business Analyst & Finance System Administrator is responsible for managing finance systems while driving process improvements and transformation initiatives within the GSC.  The role bridges business operations and technology, ensuring finance processes are 
optimized, system configurations are properly maintained, and operational requirements are translated into effective system solutions. This role supports ERP administration, business analysis, system enhancements, and process governance across finance operations such as Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). 

Duties and Responsibilities 
Key Responsibilities

1. Business Process Analysis & Optimization 
   • Analyze and document finance and shared services processes. 
   • Develop AS-IS and TO-BE process maps. 
   • Identify inefficiencies, automation opportunities, and process improvements. 
   • Support process standardization across finance operations.
2. Requirements Gathering & Business Analysis 
   • Work with stakeholders to gather and document business requirements. 
   • Prepare documentation including Business Requirements Documents (BRD), Functional specifications, User stories and Process documentation. 
   • Translate business requirements into system configuration changes. 
3. ERP System Administration 
   • Manage day-to-day administration of finance systems including DYN 365, Procurement or workflow platforms, integration tools, and others. 
   • Maintain system configurations such as Chart of accounts, Legal Entities, Financial dimensions, Master data structures, Tax and posting configurations, and others. 
   • Troubleshoot functional and configuration-related issues. 
   • Performs mass uploads, data corrections, and extraction using system tools. 
   • Respond to and resolve system-related support tickets. 
4. System Enhancements & Implementation 
   • Evaluate and implement system enhancement requests. 
   • Support ERP upgrades and system releases. 
   • Configure new functionalities or workflows based on business needs. 
   • Work with IT and external vendors on system implementations. 
5. Integration & Automation Support 
   • Support integration between finance systems and other enterprise platforms. 
   • Identify opportunities for automation including workflow automation, process automation and data integration improvements. 
6. System Governance & Controls 
   • Maintain system access and role-based security. 
   • Support periodic access reviews and compliance requirements. 
   • Ensure system configurations align with finance governance and internal controls. 
7. Data Integrity & Master Data Governance 
   • Monitor master data quality including Vendor master data, Customer master data, and financial dimensions. 
   • Implement controls to maintain system data integrity.
8. Testing & System Support 
   • Involvement on User Acceptance Testing (UAT), System validation, and Change Request documentation, etc. 
   • Troubleshoot system issues affecting finance operations. 
9. Documentation & Training 
   • Develop and maintain system documentation and SOPs. 
   • Provide training and support to system users. 

Key Deliverables 
• Business requirement documentation 
• Process improvement initiatives 
• ERP configuration and governance 
• System enhancement implementation 
• Operational dashboards and reports 
• System documentation and user training

Qualifications and Experience 
• Bachelor's degree in accounting, Finance, Information Systems, Business Administration, or related field. 
• 2–5 years of experience in finance systems support, ERP administration, and business analysis. 
• Hands-on experience with Microsoft Dynamics 365, SAP, Oracle or other enterprise ERP systems. 
• Proficiency in process mapping and documentation tools such as Visio, BPMN, or similar platforms. 
• Strong skills in data analysis, with advanced proficiency in Microsoft Excel and handling financial data sets. 
• Demonstrated experience in business requirement gathering and documentation, system integration, and workflow configuration. 
• Strong analytical, documentation, and problem-solving capabilities. 
• Effective communication skills with cross-functional teams

Core Competencies 
• Systems thinking 
• Process improvement mindset 
• Analytical problem-solving 
• Stakeholder management 
• Attention to detail 
• Change management 

Working Conditions:

• Hybrid Setup - 8 days onsite per Month
• Mid Shift Schedule