Accounts Payable Helpdesk Associate (Pooling)

Account Service Helpdesk Associate

About IWG
IWG is the world's largest provider of flexible workspace, with more than 5,000 locations across 120 + countries. We bring together leading brands such as Regus, Spaces, HQ and Signature, as well as digital marketplace platforms such as Instant Offices, Easy Offices and Coworker. For over 35 years, we've enabled organisations of every size—from start-ups and scale-ups to 83% of the Fortune 500—to work more productively, flexibly and sustainably.

Our purpose is simple: help everyone have a great day at work—while protecting people and the planet. We offer carbon-neutral workplaces worldwide and are moving towards achieving Net Zero emissions.

In 2025, IWG delivered record system wide-revenue of $4.5B driven by rapid expansion of our capital light-partnership model. This will continue in 2026 where we will have a target of over 1500 new centre deals as we accelerate towards our long term ambition of 30,000 centres world-wide.

Join us - www.iwgplc.com

Job Purpose
To process all queries and escalations as received through various mediums and accurately and comprehensively provide necessary resolution.

Key Responsibilities

• Responsible for the timely closure of all queries and escalations
• Analyze issues to determine root-cause and provide suggestions for error prevention
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation
• Identify and recommend process improvements.
• Ensure that the process documents are complete and up to date.
• Escalation of critical and recurring issues to Manager to help reach a quick resolution.

Required Skills, Experience & Qualifications

• At least 1-year direct work experience in Finance and Accounting
• University degree or college diploma, preferably in the field of Accounting, Finance, or Business.
• Consistently delivered results, above expectations
• Strong communication and stakeholder management skills, with the ability to influence in a matrix environment
• Confident decisionmaker who demonstrates sound judgement
• Organised, consistently delivers against tight deadlines
• Collaborative team player and a commitment to excellence
• Analytical mindset with the ability to solve problems g and improve processes. Comfortable working in a fastpaced environment
• Resilient, able to deal with ambiguity

What we can do for you
You are reading the right advert if you are looking for:

• A fun, challenging, and rewarding career.
• Award-winning induction training and excellent ongoing learning and development.
• Fantastic career progression opportunities.
• Access to a comprehensive selection of flexible, personalised workplace benefits that support your mental, physical, and financial wellbeing.

Recruitment Process
Our recruitment process is transparent and objective, because we care about your experience with us. We will respond to you within a few days to let you know if you are moving to the interview stage. This usually starts with a 30 minute conversation with our Global Recruitment Team, giving you the chance to learn more about us and the job. If we both feel there's a good fit and connection, you will progress through one or two further stages, depending on the level of the position. IWG is proud to be recognised as a Leading Employer, every year since 2022.